In the staffing industry, it’s not uncommon for clients to “ghost” staffing agencies. This can happen when a client suddenly stops responding to calls or emails without any explanation or warning. It can be frustrating and confusing, but it’s important not to panic. There are several steps that staffing agencies can take to handle the situation and potentially even salvage the client relationship.
Next Steps Once You’re Ghosted by a Client
Assess the Situation
The first step when a client ghosts you can be to assess the situation. Review your previous communication with the client and identify any potential issues or red flags that may have led to the ghosting. Maybe the client was unhappy with the quality of candidates you provided, or there needed to be a better understanding of the terms of your agreement. Once you understand the situation better, it will be easier to determine the best course of action.
Once you’ve assessed the situation, the next step is to reach out to the client. Don’t jump to conclusions or make assumptions about why the client has gone silent. Instead, try approaching the situation with a positive attitude and an open mind. Send a friendly email or make a phone call to check in and see if everything is okay. If the client is still unresponsive, consider sending a follow-up email or leaving a message to let them know you are still available to help.
If you can contact the client, prepare to offer solutions to any issues they may have had. They may have been looking for candidates with a specific set of skills or experience that you weren’t able to provide. In that case, you could expand your candidate search or work with the client to revise the job description. Alternatively, if there was a misunderstanding about the terms of your agreement, you could offer to clarify the words or make changes to the agreement to suit the client needs better.
Partner with Frontline Funding
If you need financial support to help your business weather the effects of inflation or grow and scale in 2023, consider partnering with Frontline Funding. Our payroll financing solutions are tailored to the staffing industry and can provide fast access to funds when needed. With our commitment to excellence and our focus on helping your business succeed, you can trust Frontline Funding to help you hold your ground against inflation. Contact us today to learn more about our custom funding solutions.